Frequently Asked Questions
Everything you need to know about your luxury jewelry experience.
How do I know the diamonds are authentic?
Every piece from Diamond Factory comes with a certificate of authenticity and a grading report from reputable labs like GIA or IGI, ensuring the quality and origin of your gemstone.
Do you offer free shipping on international orders?
Yes, we provide complimentary, fully insured express shipping on all orders over $500. For orders below this amount, a flat shipping fee is calculated at checkout.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange.
Can I customize a piece of jewelry?
Absolutely. Our 'Bespoke' service allows you to work directly with our master jewelers to design a unique piece, from selecting the specific stone to the final setting.
How can I find my correct ring size?
We offer a free ring sizer tool that can be mailed to your home. Alternatively, you can use our digital sizing guide available on our website to ensure a perfect fit.
Do you provide a warranty on your jewelry?
Yes, all Diamond Factory jewelry is covered by a lifetime manufacturer warranty against defects in materials and workmanship, including free annual cleaning and inspection.